Privacy Policy

Last updated: February 2026

This privacy notice describes how Isola-mente processes the personal data of users who visit our website, in compliance with EU Regulation 2016/679 (GDPR) and applicable Italian law.

1. Data Controller

The data controller for personal data processing is:

Isola-mente S.r.l. Via Malta, 21, 90133 Palermo PA, Italy Email: stay@isola-mente.com Phone: +39 327 861 8904 VAT: IT07124520821

2. Data Collected

2.1 Data provided voluntarily

When you use our services or contact us, we may collect:

• Identification data: first name, last name
• Contact data: email address, phone number
• Booking data: stay dates, number of guests, preferences
• Communications: content of messages sent through contact forms

2.2 Data collected automatically

During navigation on the site, the following data is collected automatically:

• Technical data: IP address, browser type, operating system, device used
• Navigation data: pages visited, time spent, links clicked
• Preference data: selected language

3. Purposes of Processing

Your personal data is processed for the following purposes:

3.1 Service provision

• Managing booking requests
• Communications related to stays
• Customer assistance

Legal basis: performance of a contract or pre-contractual measures (Art. 6.1.b GDPR)

3.2 Communications

• Responding to information requests
• Sending confirmations and updates

Legal basis: legitimate interest (Art. 6.1.f GDPR)

3.3 Legal compliance

• Accounting and tax obligations
• Legal requirements

Legal basis: legal obligation (Art. 6.1.c GDPR)

3.4 Service improvement

• Anonymous statistical analysis of website usage
• User experience optimization

Legal basis: consent (Art. 6.1.a GDPR) or legitimate interest (Art. 6.1.f GDPR)

4. Data Retention

Personal data is retained for the time necessary to achieve the purposes for which it was collected:

• Booking data: 10 years (tax obligations)
• Contact requests: 2 years from the request
• Navigation data: 12 months

At the end of the retention period, data will be deleted or anonymized.

5. Data Sharing

5.1 Data recipients

Your data may be shared with:

• Service providers: booking management, hosting, technical support
• Consultants: accountants, lawyers for legal compliance
• Public authorities: when required by law

5.2 International transfer

Your data is primarily processed within the European Union. In case of transfer to third countries, appropriate safeguards provided by the GDPR will be adopted.

6. Your Rights

As a data subject, you have the right to:

• Access (Art. 15 GDPR): obtain confirmation of processing and access your data
• Rectification (Art. 16 GDPR): correct inaccurate or incomplete data
• Erasure (Art. 17 GDPR): request deletion of data ("right to be forgotten")
• Restriction (Art. 18 GDPR): restrict processing in certain cases
• Portability (Art. 20 GDPR): receive data in a structured format
• Objection (Art. 21 GDPR): object to processing based on legitimate interest
• Withdraw consent: withdraw consent at any time

To exercise these rights, contact us at: stay@isola-mente.com

6.1 Complaint to supervisory authority

You have the right to lodge a complaint with the Italian Data Protection Authority: www.garanteprivacy.it

7. Data Security

We adopt appropriate technical and organizational measures to protect your personal data, including:

• Communication encryption (HTTPS)
• Limited data access on a "need-to-know" basis
• Regular backups
• Security monitoring

8. Cookies

For information about the use of cookies, please refer to our Cookie Policy.

9. Changes to Privacy Policy

We reserve the right to modify this privacy notice at any time. Changes will be published on this page with the date of last update.

10. Contact Us

For any questions regarding the processing of your personal data:

• Email: stay@isola-mente.com
• Phone: +39 327 861 8904
• Address: Via Malta, 21, 90133 Palermo PA, Italy